Privacy Policy
Capitol Improvements LLC, doing business as Capitol Family Exteriors (“Capitol Family Exteriors,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (improveitmd.com), our text messaging program, phone calls, and information you share with us when requesting quotes, scheduling appointments, or working with us on your project.
Information We Collect
We collect information you voluntarily provide to us, including:
- Contact information — your name, phone number, email address, and home address when you request a quote, schedule a free consultation, sign a project agreement, or text us.
- Project information — details about your home’s exterior, photos of your home that you send us (for example, when you text us a picture to receive a remodel rendering), measurements, and service preferences.
- Text messaging data — your mobile number, the content of messages you send us, and your opt-in status when you participate in our text program.
- Website usage data — standard analytics information such as pages visited, browser type, and general location, collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide quotes, renderings, and consultations you request;
- Schedule and confirm appointments and perform contracted work;
- Send appointment confirmations, project updates, follow-ups, and customer care messages, including by text message where you have opted in;
- Process payments and maintain business records;
- Improve our website, services, and customer experience;
- Comply with legal, licensing, and insurance requirements.
Text Messaging Privacy
If you opt in to receive text messages from Capitol Family Exteriors — either by texting us first or by giving written consent on an appointment or intake form — we will use your mobile number only to carry on that conversation and provide the services described in our SMS Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to deliver the messages themselves through our messaging service providers, or as required by law.
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance, or contact us at 301.769.6909 or [email protected].
How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us operate our business (for example, messaging and scheduling platforms, payment processors, and material suppliers fulfilling your project) — and only as needed to serve you;
- Manufacturers when registering your product warranty on your behalf;
- Legal authorities when required by law, subpoena, or to protect our legal rights.
Any service provider we use is permitted to use your information only to perform services for us.
Data Retention & Security
We keep your information for as long as needed to serve you, honor warranties, and meet legal and licensing obligations. We use commercially reasonable safeguards to protect it. No method of transmission or storage is 100% secure, but we work to protect your information as if it were our own family’s.
Your Choices & Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information (subject to records we must keep by law, such as signed contracts). To opt out of marketing emails, use the unsubscribe link in any email. To opt out of texts, reply STOP to any message.
Children’s Privacy
Our services are for homeowners and are not directed to children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Contact Us
Capitol Family Exteriors (Capitol Improvements LLC)
12606 Hillmeade Station Dr, Bowie, MD 20720
Phone: 301.769.6909
Email: [email protected]MHIC 130628 | DC 410519000037 | VA 2705191231